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蘭州市(shi)供(gong)暖(nuan)期(qi)將從11月1日(ri)開(kai)始,近日(ri)供(gong)暖(nuan)問題(ti)成為市(shi)民(min)(min)熱(re)議(yi)的(de)(de)話題(ti),為此蘭州晚報開(kai)通供(gong)暖(nuan)熱(re)線,接(jie)受市(shi)民(min)(min)對供(gong)暖(nuan)的(de)(de)反映和投(tou)訴(su),并(bing)與各供(gong)熱(re)站積(ji)極協調聯系,為市(shi)民(min)(min)排憂(you)解難。您可隨時撥(bo)打本報供(gong)暖(nuan)熱(re)線 6132888 及 17789628985 反映您的(de)(de)用熱(re)問題(ti)。
范家灣村豐(feng)和麗(li)園小(xiao)(xiao)(xiao)區(qu)(qu)6號(hao)樓(lou)2單元的劉先(xian)(xian)生反(fan)映:自(zi)(zi)己(ji)(ji)搬(ban)到豐(feng)和麗(li)園小(xiao)(xiao)(xiao)區(qu)(qu)居住已經有(you)5年時(shi)(shi)間了(le)(le),我們(men)居民(min)都裝有(you)熱量(liang)(liang)表(biao),但小(xiao)(xiao)(xiao)區(qu)(qu)物業(ye)一(yi)直按照居民(min)房(fang)屋(wu)面積收取暖氣費(fei)(fei),小(xiao)(xiao)(xiao)區(qu)(qu)居民(min)覺(jue)得(de)不(bu)合(he)理,在(zai)2019年,向有(you)關部門反(fan)映后,小(xiao)(xiao)(xiao)區(qu)(qu)物業(ye)便開始按照計(ji)(ji)量(liang)(liang)表(biao)收取暖氣費(fei)(fei)。在(zai)2019年供(gong)暖期,小(xiao)(xiao)(xiao)區(qu)(qu)物業(ye)工作人員(yuan)檢(jian)(jian)測(ce)熱量(liang)(liang)表(biao)時(shi)(shi),發(fa)現(xian)部分(fen)熱量(liang)(liang)表(biao)因(yin)為(wei)水泡、電池故(gu)障,不(bu)記錄數據。對于(yu)(yu)讀(du)熱量(liang)(liang)表(biao)讀(du)數不(bu)準(zhun)確,物業(ye)按照多退少補的方(fang)式,將供(gong)熱計(ji)(ji)量(liang)(liang)收費(fei)(fei)明細表(biao)在(zai)小(xiao)(xiao)(xiao)區(qu)(qu)進行(xing)了(le)(le)公示。“公示了(le)(le)很(hen)長時(shi)(shi)間了(le)(le),但一(yi)直未給(gei)我們(men)業(ye)主(zhu)退相關費(fei)(fei)用(yong)(yong)。”劉先(xian)(xian)生無(wu)奈地說(shuo)。“馬上進入(ru)今年的供(gong)暖期,我們(men)物業(ye)工作人員(yuan)在(zai)小(xiao)(xiao)(xiao)區(qu)(qu)張貼了(le)(le)通知(zhi),對于(yu)(yu)需要供(gong)暖的居民(min),物業(ye)提供(gong)兩(liang)個方(fang)案。一(yi)是業(ye)主(zhu)申(shen)請按照房(fang)屋(wu)面積繳(jiao)(jiao)費(fei)(fei),不(bu)再(zai)進行(xing)熱計(ji)(ji)量(liang)(liang)計(ji)(ji)費(fei)(fei)。二(er)是業(ye)主(zhu)按照面積繳(jiao)(jiao)費(fei)(fei),熱計(ji)(ji)量(liang)(liang)核(he)(he)算(suan),多退少補,但熱量(liang)(liang)表(biao)維修(xiu)、檢(jian)(jian)測(ce)費(fei)(fei)用(yong)(yong)需要居民(min)自(zi)(zi)己(ji)(ji)承擔(dan)(dan),供(gong)熱結束(shu)后核(he)(he)算(suan)退補費(fei)(fei)用(yong)(yong)。”劉先(xian)(xian)生說(shuo),“我覺(jue)得(de)這不(bu)合(he)理,熱量(liang)(liang)表(biao)維修(xiu)、檢(jian)(jian)測(ce)費(fei)(fei)用(yong)(yong)不(bu)應該讓我們(men)居民(min)自(zi)(zi)己(ji)(ji)承擔(dan)(dan)。”
甘肅豐和(he)物(wu)業服務有(you)限公司回應:劉(liu)經理(li)告(gao)訴記者:“因為小(xiao)區居(ju)住的(de)老(lao)年人居(ju)多,在(zai)物(wu)業費(fei)、暖(nuan)氣(qi)(qi)費(fei)等相關費(fei)用上,居(ju)民(min)繳(jiao)(jiao)納不及(ji)時,另外(wai)針對家庭比較困難的(de)群眾,我(wo)們在(zai)物(wu)業費(fei)用方(fang)(fang)面,都盡量給了居(ju)民(min).大優惠,這導致(zhi)我(wo)們在(zai)資金周轉方(fang)(fang)面會有(you)困難。對于去年多繳(jiao)(jiao)納的(de)暖(nuan)氣(qi)(qi)費(fei),我(wo)們保證一(yi)定會如數退還(huan)給居(ju)民(min)。但全部(bu)退還(huan)可能會到(dao)明年。”劉(liu)經理(li)說。
城關區(qu)平涼路549號的(de)(de)祁(qi)先(xian)(xian)(xian)生(sheng)(sheng)反(fan)映:多(duo)(duo)年(nian)(nian)來自(zi)家暖(nuan)氣(qi)(qi)(qi)不熱(re)、溫度不達標,自(zi)2018年(nian)(nian)冬天,小區(qu)分戶供(gong)(gong)(gong)(gong)暖(nuan)改(gai)造后(hou),熱(re)力公司一直(zhi)不供(gong)(gong)(gong)(gong)暖(nuan)。自(zi)2012年(nian)(nian)起,我(wo)也(ye)不再(zai)繳(jiao)納暖(nuan)氣(qi)(qi)(qi)費(fei)(fei)。“2018年(nian)(nian),由(you)供(gong)(gong)(gong)(gong)熱(re)站牽頭(tou),單元(yuan)住(zhu)戶分攤改(gai)為分戶計量供(gong)(gong)(gong)(gong)暖(nuan),平均每戶居民大約繳(jiao)納2000元(yuan)的(de)(de)改(gai)造費(fei)(fei)用(yong),而我(wo)家需(xu)要(yao)繳(jiao)納3600元(yuan),我(wo)覺得收費(fei)(fei)不合理,詢問施(shi)工(gong)人員,他們(men)也(ye)不知道收費(fei)(fei)標準是(shi)(shi)什么?”祁(qi)先(xian)(xian)(xian)生(sheng)(sheng)告(gao)訴(su)記者,“于是(shi)(shi)我(wo)向(xiang)12345反(fan)映了這(zhe)一問題(ti),供(gong)(gong)(gong)(gong)熱(re)站工(gong)作人員打電話要(yao)我(wo)繳(jiao)納4600元(yuan)改(gai)造費(fei)(fei)。”這(zhe)簡直(zhi)就是(shi)(shi)亂收費(fei)(fei)。”祁(qi)先(xian)(xian)(xian)生(sheng)(sheng)很(hen)氣(qi)(qi)(qi)憤地(di)說,“因(yin)為這(zhe)個原因(yin),供(gong)(gong)(gong)(gong)暖(nuan)站便沒有給我(wo)家進行分戶計量改(gai)造。.讓祁(qi)先(xian)(xian)(xian)生(sheng)(sheng)不能理解的(de)(de)是(shi)(shi),在2019年(nian)(nian)繳(jiao)納暖(nuan)氣(qi)(qi)(qi)費(fei)(fei)時,供(gong)(gong)(gong)(gong)熱(re)站不收取(qu)自(zi)家暖(nuan)氣(qi)(qi)(qi)費(fei)(fei),并(bing)多(duo)(duo)次以祁(qi)先(xian)(xian)(xian)生(sheng)(sheng)私自(zi)接暖(nuan)氣(qi)(qi)(qi)為由(you),要(yao)求祁(qi)先(xian)(xian)(xian)生(sheng)(sheng)繳(jiao)納暖(nuan)氣(qi)(qi)(qi)改(gai)造費(fei)(fei)用(yong)以及多(duo)(duo)年(nian)(nian)拖(tuo)欠(qian)的(de)(de)5000多(duo)(duo)元(yuan)暖(nuan)氣(qi)(qi)(qi)費(fei)(fei)。但如(ru)今祁(qi)先(xian)(xian)(xian)生(sheng)(sheng)需(xu)要(yao)繳(jiao)納的(de)(de)費(fei)(fei)用(yong)是(shi)(shi)10000元(yuan)。
甘肅安(an)泰供(gong)(gong)熱(re)(re)有(you)(you)(you)限公(gong)司安(an)泰供(gong)(gong)熱(re)(re)站(zhan)(zhan)回應:安(an)泰供(gong)(gong)熱(re)(re)站(zhan)(zhan)的(de)工(gong)(gong)作(zuo)(zuo)人(ren)員則告(gao)訴(su)記者:“平涼路(lu)549號小區前幾年(nian)暖(nuan)(nuan)(nuan)(nuan)氣(qi)確實出(chu)現不(bu)(bu)(bu)(bu)熱(re)(re)的(de)情(qing)(qing)況,為(wei)此,在2018年(nian)小區居民(min)(min)進行(xing)(xing)了分(fen)戶計(ji)量(liang)改(gai)造(zao),改(gai)造(zao)的(de)工(gong)(gong)程款是(shi)居民(min)(min)自己和(he)工(gong)(gong)程隊協(xie)商的(de),公(gong)告(gao)區域改(gai)造(zao)費(fei)用由(you)居民(min)(min)分(fen)攤,費(fei)用也是(shi)居民(min)(min)直接交給(gei)工(gong)(gong)程隊,具體(ti)收費(fei)多少我(wo)(wo)們并不(bu)(bu)(bu)(bu)知情(qing)(qing)。2018年(nian),所有(you)(you)(you)居民(min)(min)都(dou)進行(xing)(xing)了分(fen)戶計(ji)量(liang)改(gai)造(zao),只有(you)(you)(you)祁(qi)(qi)先生一家沒有(you)(you)(you)改(gai)。2019年(nian),祁(qi)(qi)先生一家自行(xing)(xing)分(fen)戶計(ji)量(liang)改(gai)造(zao),但因為(wei)他(ta)們家從(cong)2012年(nian)開始(shi)一直拖欠暖(nuan)(nuan)(nuan)(nuan)氣(qi)費(fei),再加上公(gong)共(gong)區域改(gai)造(zao)費(fei)不(bu)(bu)(bu)(bu)繳(jiao)納(na),我(wo)(wo)們才(cai)沒有(you)(you)(you)給(gei)他(ta)們供(gong)(gong)暖(nuan)(nuan)(nuan)(nuan)。”致于祁(qi)(qi)先生說的(de)暖(nuan)(nuan)(nuan)(nuan)氣(qi)費(fei)一直上漲的(de)問題,安(an)泰供(gong)(gong)熱(re)(re)站(zhan)(zhan)的(de)工(gong)(gong)作(zuo)(zuo)人(ren)員表示(shi), 2012年(nian)開始(shi)至今(jin),小區每(mei)戶居民(min)(min)都(dou)正常繳(jiao)納(na)暖(nuan)(nuan)(nuan)(nuan)氣(qi)費(fei),只有(you)(you)(you)祁(qi)(qi)先生一家,要么(me)人(ren)不(bu)(bu)(bu)(bu)在,要么(me)不(bu)(bu)(bu)(bu)開門,導致暖(nuan)(nuan)(nuan)(nuan)氣(qi)費(fei)沒辦法收取。“按照收費(fei)標(biao)準(zhun),祁(qi)(qi)先生一家從(cong)2012年(nian)到2017年(nian),應該繳(jiao)納(na)暖(nuan)(nuan)(nuan)(nuan)氣(qi)費(fei)8906元。再加上他(ta)未繳(jiao)納(na)公(gong)共(gong)區域改(gai)造(zao)費(fei)用兩(liang)千多,應該是(shi)一萬多元,因此不(bu)(bu)(bu)(bu)存在暖(nuan)(nuan)(nuan)(nuan)氣(qi)費(fei)用一直上漲的(de)問題。”安(an)泰供(gong)(gong)熱(re)(re)站(zhan)(zhan)的(de)工(gong)(gong)作(zuo)(zuo)人(ren)員說。
蘭州日報社全媒體首席記者 葛強 記者 程珊珊